Receiving customer reviews is a critical aspect of growing your contractor business. To encourage more reviews and set yourself apart, consider these five creative strategies that go above and beyond the basics.
1. Provide Exceptional Service
The foundation of getting positive reviews is delivering top-notch service. Ensure that your work is of the highest quality, and go the extra mile to exceed customer expectations. Happy customers are more likely to leave positive reviews.
2. Add Something for Free
Show your appreciation by surprising clients with a little extra. Whether it’s a small post-project cleanup, a maintenance tip sheet, or a discount on future services, this thoughtful gesture can prompt positive reviews. Mention it in your request for feedback to highlight your commitment to customer satisfaction.
3. Use QR Codes
Simplify the review process by incorporating QR codes into your marketing materials and invoices. When customers scan the code with their smartphones, it can instantly take them to your review page on Google My Business or another review platform. This saves them time and makes leaving a review more convenient. Great way on how to get more reviews for your contractor business
4. Share Your Google My Business (GMB) Review Link
Share a direct link to your GMB review page via email, social media, or your website. These links can be customized to lead customers directly to the review box, streamlining the process. Include a call-to-action encouraging customers to share their experiences.
5. Rewards for Reviews
Consider implementing a rewards program for customers who leave reviews. Offer discounts on future services, exclusive access to promotions, or entry into a prize drawing. Ensure that your program complies with the guidelines of the review platform and remains ethical.
While traditional review solicitation methods are effective, these creative strategies can set your contractor business apart from the competition. Going above and beyond to show appreciation, simplify the process, and offer incentives can help you receive more valuable reviews that contribute to your online reputation and business growth.